Category Archives: Cost

Why be Normal?

J0262342 CIO magazine poses a hypothetical about whether the new normal might ‘kill’ IT.  Damn…I haven’t gotten used to the ‘old’ normal, yet.  But it is of interest to me, considering I made my decision to go to law school in late 2001 based on my estimation of where I thought IT was headed at that time.  It’s great that CIO caught up with me; albeit nine years later.  Here’s what I ‘saw’ in 2001:

IT, in its purest form, was never expected to turn a profit.  I defined it at the time as, “Our job is to make sure that everybody else can do their job.”  Unfortunately, many in IT didn’t see it that way (i.e. Dilbert comics are funny because they’re true, not because they exaggerate).

Even then, cracks in the dike appeared.  Departments started poaching IT talent to be used in for-profit endeavors; not necessarily a bad thing if there were enough resources, but that was rarely the case.  Also, there was a lot of backlash after the dot-com debacle – and quite a bit of it was well-deserved.  Sorry, but take it from me; many of the 28-year-old CEOs at those companies really didn’t know what the hell they were talking about.  We can’t all be Bill Gates or Steve Jobs, after all (note how I shamelessly covered both PC and MAC so as to avoid hate mail – oh wait, I don’t get any mail…).  And no, I’m not a Bill Gates or Steve Jobs, either.  If I were I’d have a nicer car.

But the main thing I thought about was, if you’re in IT and you don’t add value, you’re going to be in trouble down the road because the powers that be made a terrific discovery; outsourcing.  Conversely, I thought, if you’re in law and you don’t add value, you’re going to be in trouble down the road because the powers that be made a terrific discovery; outsourcing, and failing that, the lowly-paid associate.

I think we’re seeing a lot of this play out right now as the severity of the recession caused firms to think about what they can do without.  Unfortunately, they can do without a lot.

It’s tough making yourself indispensable these days…

The Bench: CA Superior Court Lays Off 329

J0403716 I'm starting a new feature called "The Bench".  In keeping with the California-based theme of my blog, I want to update you on notable events occurring within the Superior Court system.  I'll also keep an eye on the Federal District Court.

I recently attended a symposium in which some judges offered a very bleak outlook for the courts in the near-term.  We were informed of the impending first round of cost-cutting measures that I cited in the headline, and as the article mentions, this is just the beginning.

According to additional information I've received, it's estimated that the cuts will ultimately grow to 1,800 – and at an estimated ten employees needed to support each courtroom, that means eventually 180 courtrooms could be shuttered.  Maybe I should say 'shuddered', because that's how several of the attendees reacted as they exited the symposium.

The judges estimated that, by the time all of the cuts are made, civil litigation may take up to four years or more to reach trial.  That's a sobering statistic; especially since the Rules of Civil Procedure don't allow for indefinite delays.  And it's a non-starter in criminal cases (defendants have a constitutional right to a speedy trial).

In four years, I'd expect the litigants to forget what the original dispute was about!

Stunning Development in Law Enforcement Video Capture

J0439247 I'm wearing my criminal law hat this morning.  The maker of Taser guns has developed a new digital video-capture system that allows a patrol officer to record real-time events using a camera device that fits over his or her ear.

Let's dispense with the obvious theoretical issues that can't easily be addressed in a blog post; misconduct, engaging/disengaging the system at inappropriate times, moral questions, etc.  I'd like to focus on the technology itself.

The data is uploaded to a cloud, specifically the data warehouse evidence.com, so there are the usual security aspects to deal with, but considering I recently covered a criminal case where spoliation sanctions occurred because videotape of an arrest wasn't retained, systems of this type are likely to become more prevalent.

Of course, these devices don't come cheaply, but I learned something I didn't know; an officer-involved shooting may generate $250,000 to $300,000 in evidence collection costs.  Maybe it makes a lot of sense for high-crime departments.

I don't think I need to state the obvious pros and cons (and I suppose in this case, 'cons' is a double-entendre), but if it were me, I'd prefer that a video recording was being created.  It tends to keep people 'honest' – no matter which side of the gun you're on.

Turn your Head & Cough: Digitized Health Records, Privacy & e-Discovery

J0402701 With all of the discussion of government-sponsored health care these days, lost in the shuffle is a concerted push to digitize health records.  It seems like everyone's getting in on the action; providers, consultants and even the federal government.  In theory, it makes sense for a number of reasons; portability, efficiency, cross-referencing, cost-reduction, and for those who are into 'green technology', lack of paper.  In practice, however…

Let me tell you about my first experience with digitized records.  I've been with an HMO ever since I ventured out on my own.  Save for one short period of time, I've had very competent doctors.  About two – three years ago my provider migrated to digitized records.  The next time I showed up for an appointment, my doctor informed me that she was so frustrated with the new system, she was retiring!

Now, I didn't ask her how old she was (I'd guess late 50s) and as we all know, age-based resistance to new technology is certainly a factor, but there are a host of other worries, such as who's going to be responsible for protecting us from all of this?  The doctors are probably thinking the same thing.  Right or wrong, I doubt they want their records falling into the wrong hands, either.

We know the records are supposed to be confidential, but if the powers that be can't protect our credit card and banking records, how well do we think they're going to do with medical records?  I suppose from the e-discovery side, I should be licking my chops (and perhaps I would be, except that I have medical records just like everyone else!).

Let me tell you about my last experience with digitized records.  I went in for my annual physical and I always have the usual, routine labs.  Unfortunately, all did not go smoothly.  My new, very competent doctor informed me she was having trouble setting up my lab work. 

Why?

The computers were down…

Case Got Your Tongue? Caffeine, Voicemail & 8 is Enough

J0321217 Mistakes…carelessness…sanctions.  Month after month, I review a plethora of new decisions, looking for something unusual and interesting.  Do I find usually find it?  No.  Look at this summary of nine recent cases that Kroll Ontrack has compiled and what do you see?  Sleight of hand, ignorance of the rules & stall tactics.

Starbucks Corp. v. ADT Sec. Servs., Inc., 2009 WL 4730798 (W.D. Wash. Apr. 30, 2009):  In a case that harkens back to the "Jerry Maguire" case I wrote about over a year ago, the court ruled that just because your emails were backed-up on a "cumbersome old system" doesn't automatically make them "not reasonably accessible".  If that isn't enough, they also said, "…even if the information was ruled not reasonably accessible, good cause existed to order production." [italics added]

There are still people out there who seem to think that the federal rules themselves somehow determine what is – and isn't – reasonably accessible.  In fact, someone wrote a letter claiming this very fact in response to one of the articles I wrote in California Lawyer magazine.

Dead wrong.  The court decides what these parameters are, based on the facts of the instant case.

Vagenos v. LDG Fin. Servs., LLC., 2009 WL 5219021 (E.D.N.Y. Dec. 31, 2009):  The quirk in this case is, defendant was awarded an adverse inference sanction over plaintiff's failure to properly preserve a voice-mail message – even though there was no evidence of bad faith on the part of the plaintiff.  Negligence vs. intent…

Magaña v. Hyundai Motor Am., 220 P.3d 191 (Wash. Nov. 25, 2009):  On appeal, the Supreme Court of Washington applied the three-prong default judgment test (willfulness of violation, substantial prejudice to opposing party and availability of lesser sanctions) and reinstated an $8 million default against defendant.  Parties are still betting against the house; but more and more often, the house wins.

Redux: Orly gets Sidekicked!

Einstein Time is Money

We're revisiting two former posts today to see how things are working out…

First, we have birther Orly Taitz.  Her frivolous filings have resulted in a $20,000 sanction from judge Clay Land.  She has a lot of supporters who I'm sure will raise the cash for her, so I don't think it'll serve as much of a deterrent.  But maybe this will; the judge has also referred his order to the State Bar of California.

If you want to read a PDF of the judge's order, click here.

Second, we have the Sidekick smartphone and all of the lost user data.  I've been following this story with interest.  Microsoft has issued a recovery tool, but it only applies to contacts, not all of the other data such as photos and notes.  As expected, class-action lawsuits are flying, but many will fizzle out if the recovery tool works.

At this point, there's no solid confirmation that users have recovered data – or what particular data has been recovered – but there's a moral to this story.  It originally hit the news wires around October 10th and the recovery tool was to be available yesterday. 

Moral #1:  Can you afford to be out of commission for two weeks?  When you trust your data to the cloud, make sure it isn't the kind made up mostly of vapor.

Moral #2:  Always, always, back up your own data whenever possible.

ABA: Are E-Discovery Fears = Less Litigation? What???

Cramer That's what the subject line of my ABA Journal Tech Report email said.  Ok, so somebody needs to go back to English 101, but it was referring to an article in the National Law Journal about a drop in litigation activity – and whether fear of e-discovery costs is the culprit.

Here's the ABA's take.  Here's the Law Journal's take.  Here's my take.  This is a severe recession – certainly the worst I've experienced in my 46 years.  As such, although there's a lot of anecdotal evidence floating around, I see more theorizing than fact.  The projections that litigation would increase in this recession were likely overzealous, especially considering how many people have been let go at BigLaw.

The logic seems to be, "litigation rises during recessions, so it will do so again during this recession".  That's great if you look backward and compare to milder recessions.  I'm forward-looking.  Here's what I see; a faux-recovery based on stimulus cash.  We are at high risk of a double-dip, and I fear the second dip may actually be worse than the first.

Yes, I know this puts me at odds with Cramer.

Boo-yah…

Case Got Your Tongue? Safe Harbor, Spoliation & Sanctions, Oh My!!!

Melting Pssssst!  See the attorney in the funny hat on the right?  She screwed up her e-discovery case!

A little housecleaning, if I may.  Some of you may have noticed that I didn't do this feature last month.  That's because, after reviewing all of the cases, I kept repeating the same word – Duh!  My assumption is that you, like I, have very little time to waste.

Last month's cases involved weak attorney arguments – made to cover for a mistake – that were tossed by a judge who was having none of it!  Summaries are available everywhere, but I'm looking for cases that either 1) tell us something we don't know, or 2) clarify something we do know.

KCH Services, Inc. v. Vanaire, Inc., 2009 U.S. Dist. LEXIS 62993 (W.D. Ky. July 21, 2009)

NOTICE THIS! – The issue is simple.  When is one sufficiently on notice of potential litigation?  Simple in principle, maybe, but think about it for a moment.  If you're a huge company, irate customers might be calling every day, threatening to sue.  Should you take every single one seriously and immediately issue a litigation hold letter?  In the instant case, the court ruled (in my opinion, correctly) that the person receiving the call had sufficient basis to deem the threat of litigation credible and serious and therefore, should have issued a hold in anticipation of same.

Arista Records LLC v. Usenet.com, "Usenet II", 2009 U.S. Dist. LEXIS 55237 (S.D.N.Y. June 30, 2009)

HOW SAFE IS YOUR HARBOR? – I posed this question recently in my analysis of the new e-discovery California rule.  Here's an example of how you lose it.  Shenanigans!  Is that a legal term?  Oh well…

Spieker v. Quest Cherokee, LLC, “Spieker II”, 2009 U.S. Dist. LEXIS 62073 (D. Kan. July 21, 2009)

COST-SHIFTING TURNED INSIDE/OUT – I'll give this one points for originality, but again, the fact that your IT staff has no experience complying with an e-discovery subpoena is not going to get you any sympathy from the judge.  As far as the costs themselves, I wonder if a California judge might rule differently using our "Toshiba" standard?

In a future post, I will endeavor to address this question – if I don't have to waste too much time reading the "Duh!" cases…

ESI: Miami (LegalTech Keynote Summary)

CSI MiamiYes, this post is a summary of what I saw at LegalTech at the Los Angeles Convention Center on Thursday. 

No, it didn't take place in Miami.  But, if the title said ESI: Los Angeles, nobody would get the joke, would they?

Besides, I would never be able to use this catchy title unless something happened in Miami, and I can't wait that long!

First of all, I'd like to thank Monica Bay.  She's a linchpin of LegalTech, and was also nice enough to cite my blog on her own blog, The Common Scold. I had a lot of meetings scheduled, so I was only able to attend the keynote presentation and one other session.  This is my summary of the keynote.  I'm knee deep in depositions, so I hope to be able to post a summary of the other session on conducting e-discovery abroad over the weekend.  Please bear with me.  I want to take my time so I can do quality posts for you.

The moderator was Carole Basri from Corporate Lawyering Group, LLC.  She's also an Adjunct Professor at the University of Pennsylvania Law School.  Next was Tom Allman, a retired general counsel, who is the editor of The Sedona Principles (2nd Edition).  Last were two judges – and you know how much I like judges – the Hon. Dave Waxse, U.S. Magistrate, District of Kansas and the Hon. Andrew J. Peck, U.S. Magistrate, Southern District of New York.

My 1st observation – not a criticism – we're in downtown Los Angeles with AB 5 (the California Electronic Discovery Act) sitting on Gov. Schwarzenegger's desk awaiting his signature.  No California or 9th Circuit judges on the panel.  Darn!

There was one word that all on the panel agreed was the mantra; cooperation.  I've spoken about this before, especially because attorneys are used to the adversarial system, but the judges want the parties to get together and resolve issues between them – not argue everything in court.  All this does is bog the process down further.  They expect that each party will involve an expert early on in the process, not wait for a disaster before calling one in.

Judge Peck went right into Rule 26(f) (meet & confer).  He says most attorneys think they'll only have to have a single meeting, but he sees it as a repetitive process throughout the litigation as the parties cull their issues.  He doesn't see how one meeting can accomplish this.  Furthermore, he estimates that only 50% of ESI will be revealed through any automated process, meaning the human element cannot be avoided.

He says he's tired of attorneys attempting to do a "drive-by meet & confer", which as you can imagine, results in a lot of problems later.

He briefly addressed some cost issues.  To him, it's a "proportionality" argument.  There's no point in running up unconscienable costs that will outstrip any award that a party might receive.

He also briefly addressed the issue of international rule conflicts.  He summed it up in one word; minefield.

Mr. Allman provided a contrarian voice.  He's completely against the cooperation argument.  But he has a point, and that is that judges must remember there isn't a single side to any conflict, but two sides.  He also said that the idea that a corporation can have a single retention policy is "ludicrous" (that word was used a lot by all of the panel members yesterday).  He said the idea behind policy is to ensure that "no relevant info is lost", and this requires a discussion case-by-case, department-by-department, to understand what – and for how long – data must be retained or destroyed.  This vindicates the view I stated in my post "Baby?  Meet Bathwater…" last month.

Mr. Allman harped on something I think a lot of people don't consider; that there will be "structured" (predictable) data that is easier to identify and control, but there will also be "unstructured" (email, memos, 'informally-produced') data that is much harder to manage.

He is a true-believer, though.  He says the entire reason companies should implement these policies is that they will "save costs" in the long run, not increase them.  He'll get no argument from me.

Last, he said that based on his observations, even with all of the attention to e-discovery, "awareness is very low".

Judge Waxse scared me.  The first thing he said was, taking into account all jurisdictions, there are over 14,000 laws that apply to document retention.  He was also less optimistic than Judge Peck in that he believes automatic document review results in only a 20-40% success rate.  He attributes this to inexperience of the people tasked to do these searches.  They don't interview the principles involved, so they're unaware of the proper search criteria, such as aliases, nicknames, codewords, etc.

Judge Waxse attempts to take some of the confusion out of 26(f) by providing the attorneys with his own comprehensive list.

He also has zero tolerance for attorneys who mislead him.  He summed it up in one word; he wants "truthfulness".  He says as far as he's concerned, an attorney will get into a lot less hot water if he or she simply admits "We don't know where the data is" rather than obfuscates.  Sounds obvious, but he said attorneys lie to him all the time.

On this note, the panel addressed this area in-depth, saying that they would like to see a "culture of ethics" in the handling of e-discovery matters.  Some discussion of Rule 502 resulted, in particular, issues such as inadvertent production.

The way the judges see it, issues such as this, confidentiality, producing metadata and clawback agreements should be discussed and agreed-upon by the parties at the outset of litigation.  Generally, if a good-fatih inadvertent production has occurred, there's no 502(e) waiver, however, what do you do if it was advertent?

In closing, Judge Waxse explained why he, like many other judges, instructs the attorneys to videotape their meet & confers:

"Lawyers are like particles of physics.  They change when observed."